The Federal Commissioner, Public Complaints Commission, Delta State, Harvest Igben, has disclosed that the commission resolves an average of 1,000 cases in a year.
Ignen made the disclosure on Friday during a courtesy visit to the Delta State Head of Service, Mr. Reginald Bayoko in Asaba, the state capital.
He said that the commission was statutorily enabled with wide powers to inquire into complaints by members of the public concerning administrative actions of any public authorities and companies.
He said, “There is historical evidence to show that the commission and the office of the Head of Service had over the years been engaged in a solid relationship and called for the consolidation of that good relations between both establishments.
“As a testament to the aforesaid, the commission resolves an average of 1,000 cases yearly.
“It is, however, also apt to stress that the Commission is also there to vindicate bureaucratic officials when unjustly accused, and also to explain administrative actions which are misconstrued as unjust by complainants.”
The commissioner noted that the public complaint commission, invariably, stood as a watchdog to ensure that efficiency and effectiveness of the bureaucracy at the three tiers of government were not compromised.
In his remark, Bayoko stressed the need to sustain and strengthen inter-governmental relationships for accelerated and efficient service delivery.
The Head of Service, who lauded the commission for speedy handling of petitions brought before it, emphasised the essence for the establishment of the ombudsman, which he said was to ensure that solutions were provided to stakeholders.
“I want to state that there is need to sustain and strengthen inter-governmental relationships to accelerate efficient service delivery.
“The federal commissioner is a cerebral fellow, and I happy that the visit had deepened my knowledge about the history of the commission which dated back to 1809.
“Both my office and the commission rendered what I termed ‘pro bono’ services to humanity that touched the hearts of people beyond monetary considerations,” he stated.
Bayoko, who assured the commissioner of a seamless and robust relationship, harped on the need for civil servants to be transparent and be guided by truth in all their dealings.
